Customer Care / FAQ
We are here to help with orders, product questions and anything that makes your VELLORA experience easier.
Email us at edwin@velloraau.com and include your order number when your question relates to an order.
Frequently asked questions
Where does VELLORA deliver?
We currently deliver across Australia. Shipping is free Australia-wide.
How long does delivery take?
Delivery generally takes approximately 3-5 business days. Some remote locations, public holidays or peak periods may take longer.
Can I change or cancel my order?
Email edwin@velloraau.com as soon as possible with your order number. We will confirm what can be changed based on the order status.
How do I request a return?
Please email us before sending anything back. Include your order number and a short description of your request. We will confirm eligibility and provide the next steps. Please do not send an unapproved return.
What if my order arrives damaged or incorrect?
Contact us as soon as possible with your order number and clear photos of the item and packaging. We will review the issue and guide you through the next step.
Where should an approved return be sent?
Approved returns should be sent to:
VELLORA LIVING PTY LTD54 Wadley Street
MACGREGOR QLD 4109
Australia
Can I order outside Australia?
Our current delivery service is Australia-wide. If you have a specific international request, email us and we can let you know if an option is available.
How can I contact VELLORA?
Email edwin@velloraau.com. We use this address for all customer enquiries.
VELLORA LIVING PTY LTD. ACN 700 995 179.